Lawful and Dispute Resolution Specialist

Lawful and Dispute Resolution Specialist Home Loan Experts is one of the most reputed and biggest mortgage broking company in Australia. What started as a modest one-man company by Otto Dargan, has grown into a multinational venture with two offices in Sydney and Kathmandu. We have over 100 happy and energetic employees in total at both the locations who are the crème de la crème.

We've officially settled over $1 billion in home loans and we intend to remain the main home loan pro in Australia.

We also like to have fun too so be prepared for team lunches, team-building activities and company parties!

HLE Nepal Pvt Ltd is a support system for Home Loan Experts and provides support functions such as processing loans, recommending products, data entry, content writing, managing client relation.
Basic Job Information
Job Category : Legal Services
Job Level : Mid Level
No. of Vacancy/s : 1
Employment Type : Full Time
Job Location         : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 13, 2019 15:25
Job Specification
Education Level : Bachelor
Experience Required : More than 2 years

Other Specification
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1. Administrative work including generating reports and using excel features
2. Excellent communication, both written and verbal (English & Nepali)
3. Ability to think critically and meticulous attention to detail
4. Candidates should have completed Bachelor of Arts Bachelor of Laws (BALLB)
5. Able to work independently with little or no supervision and work under pressure
6. Possess knowledge of corporate, tax, labour, regional/state Nepali law
7. Driven / Strong desire to learn & willing to be cross-trained
8. Great research skills including the ability to research on the Australian laws
9. Amazing customer services skills, emotionally strong, can handle difficult calls and complaints

Job Description

• Manage legal disputes with ex-brokers, manage fraudulent invoices
• Handle client's complaints to Australian Financial Complaints Authority (AFCA)
• Investigate interference from ex-brokers and collect evidence
• Manage our claw back liabilities
• Liaise with Accounts Team to get the list of claw backs each month
• Liaise with accounts Team to organise payments from customers
• Lodge defaults on customers credit files where they refuse to pay
• Handle customer complaints
• Monitor discharges
• Advising on contracts status, legal risks and the legal liabilities associated with different deals
• Researching and anticipating unique/new legal issues (both Australian and Nepali law) that could impact the company
• Liaise with Customer Care Team for post-settlement tasks .i.e. solving client’s after settlement queries
• Negotiating, writing and executing arrangement and contracts with various stakeholders 

Applying Procedure
Email your updated resume with supporting cover letter to recruitment@homeloanexperts.com.au with the subject "Careers: Legal and Dispute Resolution Specialist"