Foodmandu is a web based business organization giving on-request sustenance conveyance benefit inside Kathamndu and Lalitpur. We are first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.
Client can arrange nourishment by means of this site www.foodmandu.com or our versatile App avaialable in Android and iOS stages. Having started its operation in 2010, Foodmandu has now grown to 100 plus team members serving 60000+ customers from the widest range of 200 plus partner restaurants.
We are looking for some energetic individuals with good interpersonal and communication skills for our customer service team. Be a part of the rapidly growing online service company. There are vacancies for following position at the moment.
Basic Job Information
No. of Vacancy/s : [ 3 ]
Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
Employment Type : Full Time , Part Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 02, 2018
Job Specification
Education Level : Bachelor
Experience Required : Not Required
Job Description
Duty Timings : Flexible Duty Hours
Salary : Basic pay along with overtime and night allowances(as per company rule)
Number of vacancy : (Full Time: 2, Part Time Evening: 1)
Scope of Role:
Connect with clients to give and process data because of request, concerns and demand about items and administrations.
Qualification and Skills:
- Having a Bachelor’s degree in management or equivalent field
- Having good working knowledge of basic computer applications
- Demonstrate an audible, friendly, professional and well-mannered speaking voice
- Capable of dealing calmly and politely with public under stressful conditions
- Ability to make logical and quick decision in difficult situation
- Proper handling of customer and active listening to understand customer needs
- A team player with problem solving skills
- Experience in customer service or hospitality industry will be a plus
- Ability to multi-task, prioritize and manage time effectively
- Ability to withstand criticism and irritated people
- Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers
Key Roles and Responsibilities:
- Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
- Handle and process online and telephonic orders,
- Mobilize delivery staffs in wise, effective and efficient manner
- Ensure excellent service standards and maintain high customer satisfaction
- Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
- Know the client’s products and services and stay updated with the related issues
- Contribute to team effort by accomplishing related results as needed
- Promptly identify and resolve customer issues and follow up to ensure resolution
- Should be willing to work in evening shift
- Having a driving license and personal vehicle is a must
- Should be willing to work in weekends and public holidays
