USA Job Vacancy in Call Center

Vacancy for Call Center Specialist

Job Summary

Responsible for responding to high volume inquiries from customers, doctor workplaces, patients or outsider suppliers about the organization's items or administrations following standard SOPs and methods, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.

Job Responsibilities

• Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures.Uses all accessible data to pick the best arrangement and resolve client concerns. Directs complex questions and problems to more senior staff level.
• Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Reports contact communications, records subtleties, dissensions, remarks and moves made.
• Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.

• Handles inquiries for one or more lines of business
• Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.

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Vacancy for Junior Level Team Leader

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. In excess of 10 million clients cooperate with Walgreens every day in networks crosswise over America, utilizing the most advantageous, multichannel access to customer merchandise and enterprises and trusted, savvy drug store, wellbeing and health administrations and guidance. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the opportunity to work in a really steady condition, and be a piece of a dynamic association committed to the prosperity of our clients, colleagues and the networks we as a whole call home.

• High School Diploma or GED.
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Communicate effectively in writing and verbally.
• Must be available to train on-site in Muscle Shoals, AL.
• Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• 100% remote position after training.
• Experience in Retail or healthcare.
• At least 1 year of customer service experience in centralized services or call center environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).

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